Turn interruptions into action without losing the work.

Connect a message, escalation, or operational signal to the delivery context it affects, then prepare a response the right person can approve and trace.

Start Free See the interruption brief

Illustrative prepared output

Interruption brief

Slack · #customer-escalations · 10:14

A customer escalation may affect active work, but operational impact is not confirmed.

Matched work

Strong match

The message references the account and fallback behavior tracked in ENG-482.

Linear · ENG-482

Delivery cost

In review

Changing course now interrupts a pull request already waiting on review.

GitHub · PR #1842

Uncertainty

Unconfirmed

No matching production signal was found in the connected operational context.

Sentry · No match

The operating problem

Interruptions arrive faster than teams can place them.

A customer escalation appears in chat, an operational signal changes urgency, or an executive question lands without the surrounding delivery state. The team either drops planned work blindly or lets a consequential interruption disappear into conversation.

Evidence for an interruption decision

SlackThe interruption, discussion, decision, and requested response

LinearRelated work, priority, ownership, and delivery state

GitHubImplementation, review, and change context

SentryOperational evidence that can change urgency or posture

Lit Factory connects operational tools through MCP. Available context and actions depend on the connections and permissions configured for your workspace.

One agentic workflow

Prepare the right response before work is disrupted.

The agent grounds the interruption in current work, identifies the affected owner and tradeoff, and prepares a response. A person decides whether the interruption changes the plan.

Trigger01

An interruption needs placement.

A message, escalation, or operational signal is marked as potentially consequential to active delivery.

Grounded context02

The interruption meets current work.

Related tickets, owners, implementation state, review activity, and relevant operational evidence are assembled with sources.

Prepared action03

Impact and response are framed.

The agent prepares what is affected, the cost of changing course, missing information, and a bounded response or routing action.

Human decision04

The owner chooses whether the plan changes.

Act now, schedule, delegate, request evidence, or decline. The decision and follow-through stay connected to the interruption.

After trust is established

Automate the repeatable follow-through.

Once the team trusts the pattern, prepare context when agreed interruption types appear, route approved actions to the right owner, and follow up when the human decision requires a delivery-state change.

Human in Control

The decision stays human.

Lit Factory can classify, connect, and prepare. A person decides whether an interruption is consequential, whether planned work changes, and which response is authorized.

Intended outcome: fewer dropped escalations, less blind context switching, and a traceable decision about what changes the delivery plan.

Turn on the lights, then move with confidence.

Start Free